Returns & Refund Policy
Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must be returned within the approved return period and meet the conditions described below.
Return Conditions
To qualify for a return:
- The item must be in its original condition.
- The item must not be intentionally damaged or modified.
- All original accessories and packaging should be included whenever possible.
- Proof of purchase or order information may be required.
We reserve the right to refuse returns that do not meet these conditions.
How To Request A Return
To start a return request:
Contact:
Please include:
- Order number
- Product name
- Description of the issue
- Photos or videos if applicable
Our support team will review the request and provide return instructions if the request is approved.
Do not send products back before receiving return instructions.
Refund Process
After the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on the payment provider and financial institution.
- Shipping charges may not be refundable unless required by law or approved by our support team.
Damaged Or Incorrect Items
If you receive:
- A damaged item
- A defective item
- An incorrect item
Please contact:
as soon as possible after delivery.
We may request photos or other information to help resolve the issue.
Non-Returnable Situations
Returns may not be accepted in situations including:
- Intentional misuse or damage
- Normal wear and tear
- Products returned outside the approved return window
- Products returned without sufficient order information
- Items excluded by applicable law or hygiene requirements
Contact Information
MANWU INTERNATIONAL TRADING LIMITED
SHUI WING IND BUILDING, NOS.12-22
TAI YUEN STREET, KWAI CHUNG
HONG KONG
Email:
support@cleanvero.com
Phone:
+852 51421981